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Changing the invoicer of the electricity network service

The invoicer of your electricity network service will change and the invoicer as of February 2024 will be Helen Electricity Network Ltd. Previously, the invoice concerning your electricity distribution network service was sent by Helen Ltd.

You will receive the following invoice after the invoicer change at the end of February 2024.

What will change?

The name and account number of the invoicer will change.

  • New invoicer: Helen Electricity Network Ltd
  • New bank account: FI89 1596 3000 0541 57

Please note that

  • When the invoicer is changed, all the e-invoicing and direct payment agreements cannot be automatically transferred under the new invoicer.
  • Direct payment requires a new agreement with the bank.
  • Receiving invoices through the Kivra service is no longer possible.

If you wish to keep your current billing method, follow the steps below

You can change the question with arrow keys and open and close the answer with space key.

If you have previously received your invoices as e-invoices, you will automatically receive a proposal for e-invoice ordering sent by Helen Electricity Network to your online bank.

It is estimated that you will receive the e-invoicing proposal in your online bank for approval between 9 and 13 February 2024. By approving the proposal as quickly as possible, you can ensure that your e-invoicing will continue smoothly without interruptions.

The e-invoicing proposal is available for approval for 30 days after its arrival. If you have not approved the e-invoicing proposal within the deadline, you will receive your invoices on paper.

You can re-activate the e-invoice in the online bank by selecting Helen Electricity Network Ltd as the invoicer and using the reference number on the paper bill as the reference information.

If you had a valid direct debit agreement with your bank for the payment of invoicess sent by Helen Ltd, the agreement will not automatically be transferred under Helen Electricity Network. This means that the first invoice sent by Helen Electricity Network will not be charged as a direct debit and you will receive the invoice by mail.

When you receive an invoice with Helen Electricity Network Ltd as the invoicer:

  1. Remember to use the new account number when paying.
  2. Contact your bank to conclude a new direct debit agreement. Depending on your bank, this may require a visit to the bank.

NOTE! If you have a direct debit agreement with OP, it will be transferred automatically for bills sent by Helen Electricity Network. This does not require any action from you.

After the invoicer change, you will no longer be able to receive network service invoices through the Kivra service. If you are using the Kivra service, you will receive paper invoices in the future. We recommend ordering an e-invoice once you have received your first invoice from Helen Electricity Network.

If you have unpaid network service invoices sent by Helen Ltd or you have received a payment reminder concerning it, use the payment information on the invoicer when paying.

The invoicer of your company’s electricity network service will change and the invoicer as of February 2024 will be Helen Electricity Network Ltd. Previously, the electricity network service invoice was sent by Helen Ltd.

You will receive the following invoice after the invoicer change at the end of February 2024.

The information and account number of the invoicer will change.

New information:

Helen Electricity Network Ltd
Kampinkuja 2
00090 Helen
Business ID: 2035428-7
EDI code: 003720354287
Account number: FI89 1596 3000 0541 57

Please note: If your company is not yet receiving our invoices as e-invoices, you can easily order e-invoicing:

Order here

If your company has unpaid network service invoices sent by Helen Ltd or your company has received a payment reminder concerning it, use the payment information on the invoice when paying it.

Other changes

  • If you wish to make changes to your current billing, please contact our customer service well in advance. (linkki HSV:n aspan yhteystietoihin)
  • Moving forward, you will receive separate contract confirmations for the sales of electricity and electricity distribution. In the Helsinki region, however, the billing will be carried out using one invoice.
  • The confirmation of contracts concluded during the service break between 1 and 12 February will be delayed.
  • If you wish to terminate your contract, please visit (linkki irtisanomissivulle)
  • We will accept payments during February but, unfortunately, the status of the invoice will not be updated in Oma Helen.
  • Changes to billing will not be possible in February (changing the date of payment, changing the billing schedule).