Accessibility statement
Helen Electricity Network Ltd aims to guarantee the accessibility of its websites in accordance with the Act on the Provision of Digital Services 306/2019 (in Finnish). This accessibility statement applies to the content of the Helensahkoverkko.fi website that is available without logging in. The services for logged-in users (Oma Sähköverkko) are described separately.
State of accessibility
Helen’s websites meet the requirements of the Online Content Accessibility Guidelines (WCAG) level 2.1 AA. Non-compliance with the requirements and exceptions to be applied to the requirements are stated below.
The accessibility of the service was specifically tested by an accessibility specialist in early 2023.
Non-accessible content according to the WCAG 2.1 A/AA criteria
The content stated below is not accessible for the following reasons:
- Some of the visual elements do not have appropriate text alternatives (WCAG 1.1.1)
- Some of the visual elements are not scaled neatly when only the text is enlarged by 200%. (WCAG 1.4.4)
- Some of the interactive elements on the website, such as buttons, links and menu buttons, are not correctly programmatically marked. For this reason, screen reader users do not receive sufficient information about the purpose of the element in order to use it and the keyboard cannot always be used to access the element. (WCAG 1.3.1, 4.1.2, 2.1.1)
- There are shortcomings in the use of title levels, especially related to jumping over the title levels (WCAG 1.3.1)
- Not all areas of the page are programatically marked (WCAG 1.3.1)
- The active elements are visually highlighted, but not all are programmatically marked. (WCAG 1.3.1)
- It is not possible to operate individual elements using the keyboard alone. (WCAG 2.1.1)
- Error messages appearing under the field are not programatically linked to the incorrect fields, making them difficult to detect with a screen reader. (WCAG 3.3.1, 4.1.3)
We are continuously developing our services in terms of accessibility, and we also develop our websites based on the feedback we receive.
Old content
- The Helensahkoverkko.fi website contains files published before 23 September 2018, which are not fully accessible. According to the law, there is no need for files published before 23 September 2018 to be made accessible or removed retrospectively.
About the preparation of this accessibility statement
This statement was prepared on 8 January 2025. The statement is based on a third party’s assessment whether the website meets the requirements laid down in the Directive (EU) 2016/2102.
Feedback and contact details
Have you noticed any shortcomings with respect to accessibility? Please let us know about it! You can contact us either using an online form or by calling 09 617 8090 (weekdays between 8 a.m. and 6 p.m.). The accessibility of the services of Helen Electricity Network Ltd is the responsibility of Helen Ltd’s Digital Services unit and Communications.
Implementation procedure
If you notice any accessibility issues on our website, please contact the website administrator with your feedback first. It may take up to 14 days to receive a response. If you are not satisfied with the response or if you receive no response within two weeks, you can provide feedback to the Regional State Administrative Agency of Southern Finland.
Contact details of the supervisory authority:
Unit for Monitoring Accessibility